H13VYY 0 Posted May 20, 2009 Report Share Posted May 20, 2009 I bought a pair of Hella lights recently for £170 + £20 delivery. I received them broken. I started a dispute on paypal with the seller. The seller blames the courier and refused the refund. On 13/05/2009 he says that the courier will come and have a look at the damaged goods and then the refund will be sorted, however, the courier will take between 7-10 working days. The 7th working day will be tomorrow (22/05/2009) with the 10th working day being next wednesday (27/05/2009).Anyway 27/05/2009 is the deadline from which i can escalate the dispute into a claim. So im planning on giving it until next monday (25/05/2009) and then ringing up paypal directly so they can escalate the case. This the best way to go about it? anybody know the chances of me getting my money back as i haven't done this before. Link to post Share on other sites
anna 0 Posted May 21, 2009 Report Share Posted May 21, 2009 i had damaed good before and did a dipute thru paypal the seller said it wasnt his fault even though i sent the goods back to them. GGot my money back except the postage. I would escalate it personally i did Link to post Share on other sites
H13VYY 0 Posted May 21, 2009 Author Report Share Posted May 21, 2009 good stuff..il give them a ring on monday so they can't say i didn't give the seller a chance. Link to post Share on other sites
crish72 0 Posted May 21, 2009 Report Share Posted May 21, 2009 Yea i would escalate it too, Sellers dont really stand much chance on ebay nowadays, both ebay & paypal side towards the buyer..Chris Link to post Share on other sites
CALICO 130 Posted May 21, 2009 Report Share Posted May 21, 2009 Escalate it now you can always cancel.The seller is not taking any responsibility it was his courier firm that broke them he should reimburse you then claim the insurance money from them himself Link to post Share on other sites
anna 0 Posted May 21, 2009 Report Share Posted May 21, 2009 i escaleated mine before the time to make sure i would do it now to be safe Link to post Share on other sites
H13VYY 0 Posted May 21, 2009 Author Report Share Posted May 21, 2009 thanks for the advice. Il give paypal a call soon. Link to post Share on other sites
amazak 3 Posted May 21, 2009 Report Share Posted May 21, 2009 Well I think my insurance claim is on it's third month, did not even think about a paypal dispute as the seller was really helpfull, on the dumb side it seems I have deleted all the emails he sent me and can't seem to remember his user name. The wait continues........EDIT: Just did a search on my paypal acc and got selelrs details, he is going to chase it up, fingers crossed + Link to post Share on other sites
H13VYY 0 Posted May 21, 2009 Author Report Share Posted May 21, 2009 good luck dude. Link to post Share on other sites
mike 6 Posted May 21, 2009 Report Share Posted May 21, 2009 thats a bastard mate...i had some one put a paypal claim in for somethin i sent that went missing once so i lost the product and he had his money back... was a case for royal mail imo Link to post Share on other sites
amazak 3 Posted May 21, 2009 Report Share Posted May 21, 2009 thats a bastard mate...i had some one put a paypal claim in for somethin i sent that went missing once so i lost the product and he had his money back... was a case for royal mail imoDid you keep the receipt as that way you could win the dispute?? Link to post Share on other sites
mike 6 Posted May 22, 2009 Report Share Posted May 22, 2009 thats a bastard mate...i had some one put a paypal claim in for somethin i sent that went missing once so i lost the product and he had his money back... was a case for royal mail imoDid you keep the receipt as that way you could win the dispute??yea i sent paypal the barcode from the proof of postage, which when i checked did say 'unconfirmed' so looked like it was lost.... but surley the guy should clame from royal mail...instead he got money back off me!! luckily item only worth 20 quid....but still Link to post Share on other sites
H13VYY 0 Posted May 23, 2009 Author Report Share Posted May 23, 2009 If you don't have proof of postage then you will always lose. But because you did have proof of potage, it's your job to claim off royal mail not the buyers.Anyway, i received a letter from parcel force today regarding the lights. They attatched a questionnaire which they want me to fill in and send back to them so that they can investigate and make a decision on whether it was their fault or the sellers packaging.So, obviously i was peedoff bcuz this investigation would clearly go past the deadline for which i could escalate the case to a claim. So i rang ebay, told them what happened, and within 10 mintues, they said they will reimburse me the full amount because im a valued customer and i can do whatever i like with the lights . It seems too good to be true. They also said they will automatically close the case with paypal once they have reimbursed.Ebays not too bad after all huh! Link to post Share on other sites
amazak 3 Posted May 23, 2009 Report Share Posted May 23, 2009 Good result! Link to post Share on other sites
Antihero1981 8 Posted May 25, 2009 Report Share Posted May 25, 2009 try get your postage back , so when you go for refund add your postage cost back to them!!!! Link to post Share on other sites
amazak 3 Posted May 27, 2009 Report Share Posted May 27, 2009 Ok I got 50% refund from the seller as DPD did not want to know cause glass is fragile, so I guess that will do. Link to post Share on other sites
H13VYY 0 Posted May 27, 2009 Author Report Share Posted May 27, 2009 thats not too bad. better than nothing. who keeps the lights? Link to post Share on other sites
amazak 3 Posted May 27, 2009 Report Share Posted May 27, 2009 thats not too bad. better than nothing. who keeps the lights?I do' date=' I gave them two a friend around two weeks ago and this is what he has done to them. Fitted HID kit as well. [img']http://img.photobucket.com/albums/v224/amazak786/IMAGE_112.jpg Link to post Share on other sites
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